We listen and effectively respond to your needs and those of your clients. We are experts at translating those needs into marketing solutions that work, look great and communicate well. Each day brings increased opportunity to increase business in current as well as new. We listen and effectively respond to your needs and those of your clients. We are experts at translating those needs into marketing solutions that work, look great and communicate well. We listen and effectively respond to your needs and those of your clients. We are experts at translating those needs into marketing solutions that work, look great and communicate well. Each day brings increased opportunity to increase business in current as well as new.








 Customer Support

 

 
 

 


The Customer Support Department comprises over 70 dedicated support consultants including content, product, technical and foreign language specialists. We offer you the choice of two Customer Help Desks, a Content Support Desk, which is open 24 hours, 7 days a week (with US office back up) and a Technical Support Desk available for all your technical needs and queries.Engineers are responsible for technical phone assistance and troubleshooting, case escalation, hardware replacement issues and configuration and deployment projects. For direct customers, representatives handle the

administration of maintenance contracts including assistance with service level upgrades, contract renewals and complete contract revisions.When on-site maintenance, upgrades or repairs are required, service is provided by a technician who has been dispatched from one of our local Branch Offices. Our technicians are experts in troubleshooting and maintaining quasar-project communications products and are backed by the National Technical Support Center for case escalation. quasar-project provides support 24 hours a day, seven days a week, 365 days a year to ensure your business runs smoothly.

 

 
 
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